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 Incoming Call Problems (5-01-2010)
Posted By: eSupport Administrator On: 05 Jan 2010 04:59 PM
Details We had an outage today of incoming call handling.
Fault Start Time: 11:11am
Fault Resolution Time: 12:37pm
Total Time: 1hr 26mins

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Initial fault led to 30% of calls failing, removal of the faulty node led to overload and complete failure of all calls. The faulty nodes continue to be pro-actively monitored, the manufacturers are performing a full investigation.

We apologise for any inconvenience this may have caused.



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